General Questions

Check-In and Check-out Feature - Turning ON Location Settings

In order to use the check-in and check-out feature in Promomash, your phone's location settings must be turned on. See below how to turn on your location settings on an iPhone/IOS device or Android d…

Updated 4 years ago by YS

Does Promomash have an App?

That's a trick question - Promomash IS an app! Our Promomash platform is a mobile hybrid app hosted in a cloud service, as opposed to a native app hosted in the iTunes or Google Play stores. While us…

Updated 4 years ago by YS

Understanding the Brand Ambassador Community (BAC)

What is the Brand Ambassador Community?. The Brand Ambassador Community (BAC) is a network of Brand Ambassadors (BAs) who have used Promomash with their respective companies or agencies and want to o…

Updated 4 years ago by Sarah Meyerdirk

Accessing Promomash - Turning Off Private Browsing on your Apple devices

Private Browsing protects your personal information, however will block some websites including Promomash. In Private Browsing, Safari also won't remember the pages you visit, your search history or…

Updated 4 years ago by YS

Allowing Promomash.com Emails

Whitelisting allows emails from a certain source, such as emails sent from Promomash.com, to be allowed into your email inbox. Below are directions from popular email providers on how to whitelist an…

Updated 4 years ago by YS

Can't find a Venue? Find tips here!

Below are a few tips for finding venues when you know the store is in your database: When searching for a venue, start by typing the store name and City/street name first. You may also completely rem…

Updated 4 years ago by Sarah Meyerdirk

Adding Products to the Database

The steps below will help you add a new product to your database: Click Set Up. Under the Lists, click Products. When you arrive to that screen, click the Create Products icon. Select the group (see…

Updated 3 years ago by Sarah Meyerdirk

(opens in a new tab)